Last Updated: July 07, 2026
Thank you for choosing Recharge Plan Info https://rechargeplaninfo.in/. We strive to provide a seamless digital experience. Since we facilitate immediate digital recharges, please carefully read our cancellation and refund guidelines before initiating a transaction.
1. Successful Recharges
- No Refunds for Success Status: There will be absolutely no refunds for recharges that have been marked as “Success” by the gateway or telecom operator.
- Delayed Benefits: In case your transaction status shows ‘Success’ but you have not received the respective balance or data benefit on your mobile number, please contact us immediately at mail@plansinfo.com so we can investigate the matter with the operator.
- Verify Prior to Recharge: Before recharging your number, it is the user’s responsibility to verify the specific offer benefits directly with their respective operator. Recharge plans are subject to change by telecom operators without any prior notice. Consequently, we will not be able to initiate any refund if a “mentioned benefit is not received” due to operator-side revisions.
2. Failed Recharges
- 100% Guaranteed Refund: You will receive a 100% refund for all transactions that are explicitly marked as “Failed”.
- Processing Timeline: We automatically initiate failed recharge refunds within 24 hours. However, depending on your banking institution, it may take up to 7 business days for the credited money to reflect in your original payment source account.
- Automated Notifications: Refunds are triggered automatically by our system. You will receive a confirmation email once the refund process has been initiated from our end.
3. Pending Recharges
- Wait Period: If the status of your transaction is currently showing as “Pending”, please wait for a few hours.
- Resolution: The system will continuously attempt to verify the status with the operator. If the recharge ultimately fails, your money will be processed back to your account automatically according to our failed recharge policy.
4. Cancellation Policy
- Instant Processing: Once a recharge request is placed and submitted to the network operator, it cannot be canceled, modified, or recalled under any circumstances. Please double-check the target mobile number and circle before confirming payment.
5. Payment Debited but Status “Not Received”
If money has been debited from your bank account or digital wallet, but our website displays the payment status as “Not Received”, please do not panic:
- Kindly wait for 2 hours as the payment gateway syncs with your bank.
- The recharge will generally be processed automatically once the confirmation arrives.
- If the amount remains unreflected or un-recharged after 2 hours, please contact us with your transaction details.
6. Support & Contact
If anything goes wrong during your transaction or if you have any questions regarding a pending charge, please reach out to our dedicated support email:
- Email Support: Contact Us Page